Introduction

The publisher of the website www.poliklinika-skvorc.hr is POLIKLINIKA Škvorc with headquarters in Samobor, Malinska 1, OIB: 12745106900 (hereinafter: “Publisher”, “we”, “us”, “our”), also the Data Processing Manager .

www.poliklinika-skvorc.hr is an Internet site through which the Publisher provides information about the services offered by the Publisher.

The user of the website www.poliklinika-skvorc.hr or the service of Poliklinika Škvorc in general is a legal or natural person who in any way, both directly and indirectly, uses, or has used, accesses or has accessed the website www.poliklinika-skvorc .hr or used the services (hereinafter: “User”).

The website includes all parts located within the domain www.poliklinika-skvorc.hr.

In general

This Privacy Policy prescribes the conditions and rules related to the practice of dealing with the User’s personal data and explains the methods of collecting, processing and protecting personal data.

At Poliklinika Škvorc, we know how important privacy and protection of personal data is to our users, and that is why we want to be clear about how we collect, use and store personal data.

By using the website www.poliklinika-skvorc.hr, Users declare that they agree with the conditions and rules presented here and agree to use them in accordance with them.

The right to use this site and services is the User’s personal right and cannot be transferred in any way to other natural or legal persons.

The user is aware of the fact that sometimes there are technical problems during the operation of the Internet, which can lead to service interruptions or other events that are beyond the control of the Publisher, and for which reason the Publisher is not responsible for any data loss that may occur during the transfer of information on the Internet or any other event that may occur during the provision of services by the Publisher.

Changing the Privacy Policy

The publisher reserves the right at any time to modify or terminate any segment of the business, including, without limitation, the time of availability, content, as well as the equipment required to access or use the Internet pages. Likewise, the Publisher may stop sending information or part of information, may change or terminate any method of data transmission, and may change data transmission speeds, as well as any of their other characteristics.

The Publisher reserves the right at any time, and without prior notice, if it deems it necessary, to terminate or modify any of the Privacy Policy set forth herein. If there is a change in the Privacy Policy, and the User continues to use our services or the website www.poliklinika-skvorc.hr, it is considered that he accepts the Privacy Policy in its modified form. Any possible modification or deletion of the Privacy Policy is valid for third parties immediately upon publication on the website www.poliklinika-skvorc.hr. Any use of the Internet pages in question, apart from familiarization with changes to the Privacy Policy, by the User after such changes will be considered as acceptance of those changes.

How do we collect data?

We collect the User’s personal data when the User sends it to us or allows its use. For example, via the form on the website www.poliklinika-skvorc.hr, via e-mail, in person at the Polyclinic, by phone, mail, in writing or via social networks through which the User can contact us.

What data do we collect?

In order to respond to specific inquiries of the User, personalize the content for the User, adjust advertising messages in accordance with the interests or behavior of the User and generally improve the user experience, we collect the following data:

  • Data that the User directly gives us, and we collect them through forms in Poliklinika Škvorc and on the website www.poliklinika-skvorc.hr, via e-mail, social networks or by phone.
  • Name and surname
  • E-mail address
  • Phone number
  • User’s message or inquiry (may include information about past or current health status)
  • Medical report of the user

The user can refuse to provide certain personal data, but this may have an impact on the possibility of using certain services. The User is obliged to transfer certain data, and Poliklinika Škvorc, as the processing manager, is obliged to process them according to the Health Care Act.

How do we use data?

Personal data collected from the User can be used for the following purposes:

  • Communicating with you and responding to your inquiries
  • For contacting regarding medical procedures.
  • In order to improve the general user experience on the website, to understand the wishes and needs of the User and to improve our services.
  • For processing that is necessary according to the Health Care Act and other laws that oblige us to do so.

How do we store data?

We store User data in our own e-mails, and we keep health data and findings in our specialist program.

We store and process only those data from those users who have given personal consent for their processing and for purposes that do not go beyond the purposes specified in these Privacy Rules. In the case of exceptional data storage and processing, which is not covered by these Privacy Rules, the User will be informed beforehand. Privacy protection of personal data is permanent, and we take all measures to protect it in accordance with the General Regulation on the Protection of Personal Data.

According to the Act on Medical Activity, medical data is kept for 10 years from the end of treatment, while according to the Act on Accounting, accounting data is kept for 11 years.

How do we protect the User’s personal data?

We take the User’s personal data and their protection seriously and permanently apply appropriate organizational, physical and technical measures to protect all personal data we collect.

In order to protect personal data, we have taken a number of measures:

  • Rulebook on the protection and processing of client data of Poliklinika Škvorc
  • Use of secure and reliable documents for data storage.
  • Careful and responsible selection of Data Processors and signing of data protection agreements with all data processors.
  • Training of employees on the importance of confidentiality, maintaining security and privacy and dealing with the User’s personal data.

We will not deliver, sell or assign the User’s personal data to third parties, except for those listed in this Privacy Policy and those with whom we have a Personal Data Protection Agreement.

What are the User’s rights regarding personal data?

The user can at any time without giving reasons request their rights regarding the personal data that is processed, except for the data that we collect with regard to the Health Care Act. These rights include:

  • The right to access personal data and the purposes of their processing
  • The right to amend personal data
  • The right to delete personal data
  • The right to limited processing of personal data and the right to change the purpose of processing
  • The right to send personal data
  • The right to withdraw consent for the processing of personal data.

Cookies

Our website uses cookies to improve functionality and user experience. By using the site, you agree to the use of cookies. You can find more information about cookies in our Cookie Policy.

Contact information

For all questions related to privacy protection or the use of your personal data, you can contact us via e-mail: info@poliklinika-skvorc.hr .